Returns
After your purchase you may change your mind and dissolve your order within 14 days of receiving your products.
General
To do this you must notify us in writing within these 14 days at order@pikaplant.com, or by sending a letter to our return address:
Pikaplant
Wilhelminakade 1026
9717 AC Groningen
The Netherlands
After you have received the products you ordered, you may carefully examine and try them within the period of 14 days, but only in a manner as you would if you examined the products in a physical store. If the products have been used in excess of what is normal for examination, you will be held liable for the decrease in value of the products the use has caused.
Once we have received the products at our warehouse, in their original packaging and in the same condition as you received them, we will give you a full refund of the purchase price, including the original shipping charges for the items that you return to us. The refund will be paid back to you using the same payment method you initially used to order, within 14 days.
We do not cover the shipping expenses for returning an order. These must be arranged and paid by you. The products are your responsibility until they reach our warehouse, so make sure you pack the return in such a manner that any damage to the products and their original packaging is prevented. Make sure the product’s original packaging is intact, and please keep copies of receipts and tracking numbers as proof of sending the products back.